Guest service in a medical set up has a unique set of challenges specific to providing first rate healthcare & patient satisfaction. Among these challenges are such issues as patient privacy, high volume & management of people in crisis.
QHS has customised the systems to meet the needs of the clients. Our commitment is to do whatever it takes to ensure the above and beyond services that we stand behind.
QHS introduces employees to both the basics of customer service & the specifics of providing an exceptional guest experience.
The program objective includes :
- Differentiate healthcare customer services from other types of service interactions
- Explain the positive attitude in delivering exceptional customer service
- Identify barriers to providing high quality customer experience
- Demonstrate how to successfully request personal information from the guest
- Effectively manage work stress
- Develop an action plan to improve the customer experience
We believe it is because of our proactive approach and commitment to quality, that most of our business continues to come from referrals, which is the heart of any good business. We pledge to uphold this tradition by providing the highest quality management services and by growing one satisfied customer at a time.